When Scott Kirkwood joined the National Parks Conservation Association (NPCA), headquartered in Washington, DC, as the senior editor of National Parks magazine 9 years ago, he knew he had a lot of work to do. The magazine was in desperate need of a redesign, the annual report had been neglected, and the logo hadn’t been revised since dinosaurs roamed the planet. He could sum up the brand in one word: stale.
But he said “We can do better!” Scott buckled down and began making small tweaks to the design department’s production and nearly 10 years later he’s lived to tell the tale of the NPCA’s brand revitalization. His side-kick, Annie Riker (who came on as a designer at NPCA in 2006) joined him on Tuesday, January 28, 2014, to talk to a large audience of brand-hungry design lovers at Groove Commerce’s new digs in Harbor East.
Participants nodded in agreement as Scott and Annie revealed their views on cultivating client and partner relationships and what constitutes engaging content. Check out some of the highlights from our Twitter feed below and some great moments captured above.
Note: all attendees and readers are welcome to contact Scott and Annie for questions about their experience or to hear more about their brand transformation journey with the National Parks Conservation Association (see also: www.howdesign.com/author/scott-kirkwood).
Scott: Email | LinkedIn | Portfolio
Annie: Email | LinkedIn | Portfolio
@opie welcoming @aiga_baltimore just before @NPCA pic.twitter.com/bPPI2GIL0f
— Groove Commerce (@GrooveCommerce) January 29, 2014
Scott starts us off with the history of the @NPCA pic.twitter.com/QxV1gaIQcQ
— aiga_baltimore (@aiga_baltimore) January 28, 2014
A sample spread from the NPCA magazine, 10 years ago. Scott: “we can do better!” pic.twitter.com/r3iKsaXw2E
— aiga_baltimore (@aiga_baltimore) January 29, 2014
People like stories about people, too. Nice #redesign from @npca mag, circa 2007 pic.twitter.com/KLXByGs7gR
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Current #design? It involves lots of lovely of illustration! @npca @GrooveCommerce #bmoreaiga
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Scott: “You gotta spend money to make money.” @npca‘s got a budget lift to #redesign the annual report
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Lesson learned: cultivating relationships with allies will be helpful. @npca #redesign for the annual report
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Engaging content was part of the #brand #redesign. Then people started reading their newsletters! #win for @npca!
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Engaging content = stories about people and places doing interesting things (not just winning awards). Oh, and cooler photos/illustrations
— aiga_baltimore (@aiga_baltimore) January 29, 2014
@npca‘s Annie’s #ad #agency work, pre-npca. “I learned how to work really hard really fast.” pic.twitter.com/5Dwk3TSRZN
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Annie: “Change is hard” @npca #logo #redesign process involved convincing the organization it was time to change. | #branding #bmoreaiga
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Biggest #branding #redesign lesson? Don’t give up | @npca talk @GrooveCommerce #bmoreaiga
— aiga_baltimore (@aiga_baltimore) January 29, 2014
They got a new space, and a chance to decorate…all while becoming the #branding police. @NPCA pic.twitter.com/afFQLh93EY
— aiga_baltimore (@aiga_baltimore) January 29, 2014
In-house designers need a checklist to help new design requests. #amiright?
— aiga_baltimore (@aiga_baltimore) January 29, 2014
“The little people are huge.” They are the ones who do the work, and the ones who view it, too. #bmoreaiga
— aiga_baltimore (@aiga_baltimore) January 29, 2014
ALWAYS test your assumptions. #design #bmoreaiga
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Nice tees @NPCA! pic.twitter.com/Oorrxmv1Hq
— aiga_baltimore (@aiga_baltimore) January 29, 2014
The design team at @npca made themselves into an agency “the design shop” to market themselves among many facets of the org. Smart.
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Change is hard, but it doesn’t have to come all at once. #brand #redesign
— aiga_baltimore (@aiga_baltimore) January 29, 2014
Thank you @npca for the awesome talk! Great work, congrats! And thanks to @GrooveCommerce for hosting us in your new spot. #bmoreaiga
— aiga_baltimore (@aiga_baltimore) January 29, 2014
When she isn’t scheduling social media and writing blog posts for AIGA Baltimore, you can find Kate Lawless designing communications, digital signs, documentation, and interactive software elearning for University of Maryland Faculty Physicians, Inc., in Baltimore. You can reach Kate on Twitter @katereez or at socialmedia@baltimore.aiga.org.